Applying for a South Sudan eVisa online is straightforward once you know the process. This step-by-step guide walks you through every stage — from creating your account on the official portal to downloading your approved eVisa PDF. Follow these instructions to avoid common mistakes and get your visa approved quickly.
Before You Start
Make sure you have these items ready:
- Valid passport (at least 6 months validity, 6 blank pages)
- Passport photo in square format (2×2 inches, under 293 KB)
- Scanned passport information page (under 293 KB)
- Yellow fever vaccination certificate (under 293 KB)
- Letter of invitation (recommended)
- Credit or debit card for payment
For a complete list of requirements, see our South Sudan eVisa requirements guide.
Step 1: Create an Account
Go to the official South Sudan eVisa portal at evisa.gov.ss.
- Click “Create an account” on the homepage
- You will be redirected to the eServices registration page
- Fill in your personal details including name, email address, and nationality
- Create a secure password
- Verify your email address through the confirmation link sent to your inbox
Your eVisa approval and PDF will be sent to this email. Use an address you check regularly. Some…
Your eVisa approval and PDF will be sent to this email. Use an address you check regularly. Some applicants have reported not receiving confirmation emails — check your spam/junk folder if this happens.
Step 2: Start Your Application
After logging in to the portal:
- Navigate to the Dashboard
- Select “New Application”
- Choose your visa type:
- Tourist eVisa
- Business eVisa
- The system will display a multi-page form (approximately 10 pages)
Step 3: Fill Out the Application Form
The form requires the following information across several pages:
Personal Information:
- Full name (as it appears on your passport)
- Date of birth
- Gender
- Nationality
- Passport number and expiry date
Travel Information:
- Purpose of visit (tourism, business, transit)
- Intended entry date
- Port of entry (Juba International Airport is the most common)
- Accommodation details in South Sudan
- Duration of stay
Contact Information:
- Current residential address
- Phone number
- Email address
Emergency Contact:
- Name and contact details of an emergency contact person
The system will not allow you to submit an application more than 7 days before your specified entry…
The system will not allow you to submit an application more than 7 days before your specified entry date. Plan accordingly — you cannot apply months in advance. Most applications are processed within 3-7 days, so applying within 7 days of your travel date is standard.
Step 4: Upload Documents
You will need to upload the following documents:
- Passport photo — Square format (2×2 inches), JPG or PNG, under 293 KB
- Passport scan — Information page, clear and readable, under 293 KB
- Yellow fever certificate — Scan or photo, under 293 KB
- Letter of invitation — Upload in the “Other documents” field
- COVID test / Travel document — Upload any additional required documents
The 293 KB file size limit is strict. Here are ways to meet it: Use an image editor (GIMP,…
The 293 KB file size limit is strict. Here are ways to meet it:
- Use an image editor (GIMP, Photoshop, or free online tools) to resize and compress
- Reduce JPG quality to 70-80%
- Crop unnecessary whitespace from scans
- Convert large PNG files to JPG format
- Use online compression tools like TinyPNG or CompressJPEG
Step 5: Review and Submit
Before submitting:
- Review all entered information carefully
- Check that all documents are uploaded correctly
- Ensure your entry date is within 7 days of the application date
- Verify your passport number matches your uploaded scan
Step 6: Pay the Visa Fee
After submission, you will be directed to the payment page:
| Visa Type | Fee (USD) |
|---|---|
| Single Entry (3 months) | 100 |
| Multiple Entry (3 months) | 200 |
| Multiple Entry (6 months) | 350 |
- Payment is made by credit or debit card
- Some applicants report a small processing fee (total approximately $126 for single entry)
- You will receive a payment confirmation by email
Step 7: Wait for Processing
After payment:
- Log in to your account periodically to check the status
- Processing typically takes 3 to 7 working days
- If additional documents are requested, you will see a message in your dashboard
- Respond to any requests promptly to avoid delays
If the authorities request a letter of invitation after your submission, upload it as soon as…
If the authorities request a letter of invitation after your submission, upload it as soon as possible. Your application will remain pending until all documents are provided. Incomplete applications may be rejected after a period of time.
Step 8: Download Your eVisa
Once approved:
- Log in to your account on evisa.gov.ss
- Navigate to your application
- Download the eVisa PDF
- Print the eVisa in color — this is mandatory for entry
- Keep a digital copy on your phone as backup
At the Port of Entry
When you arrive in South Sudan:
- Present your printed eVisa and passport to the visa officer
- The officer will verify your visa and check your travel documents
- This process takes approximately 5 minutes
- Your passport will be stamped with the visa
- Welcome to South Sudan
Common Problems and Solutions
| Problem | Solution |
|---|---|
| Cannot upload files | Check that files are under 293 KB and in JPG/PNG/PDF format |
| Application rejected | Reapply with all required documents properly formatted |
| No confirmation email | Check spam folder; log in to portal to check status directly |
| Application shows “pending” for days | Processing takes 3-7 days; be patient |
| Asked for LOI but don’t have one | Contact your hotel in Juba for a free LOI |
| Payment declined | Try a different card or contact your bank to authorize the transaction |
Frequently Asked Questions
From application to approval, expect 3-7 working days. The online form itself…
From application to approval, expect 3-7 working days. The online form itself takes about 20-30 minutes to complete. Add time for document preparation and file compression.
Yes, the eVisa application can be completed from anywhere with an internet…
Yes, the eVisa application can be completed from anywhere with an internet connection. You do not need to be in your home country to apply.
If your application is still pending, you may be able to edit it through the…
If your application is still pending, you may be able to edit it through the portal. If it has been submitted for review, contact the eVisa support team through the portal or wait for a correction request.
Yes, you must print the eVisa PDF in color. Digital copies on your phone are…
Yes, you must print the eVisa PDF in color. Digital copies on your phone are not accepted at the port of entry as your primary document.
